Returns
Return & Final Sale Policy
Many of our pieces are individually created, made to order, personalized, or designed to become part of a deeply personal memorial. The policy below explains what that means for returns, cancellations, and damaged orders.
- Return & Final Sale Policy
- At Tribute Art™, many of our pieces are individually created, made to order, personalized, or designed to become part of a deeply personal memorial. Certain pieces may also incorporate cremated remains as part of the artwork or memorial. For these reasons, all Tribute Art™ products are final sale and are not eligible for return or exchange.
- Cancellations
- Once an order has been placed, it may enter our production, personalization, artist, or fulfillment process. As a result, orders cannot be cancelled once placed. For products incorporating cremated remains, orders cannot be cancelled regardless of whether the cremated remains have already been received or incorporated into the piece.
- Products Incorporating Cremated Remains
- Products that incorporate cremated remains are created specifically for the individual and cannot be returned, exchanged, resold, or repurposed. Once cremated remains have been incorporated into a piece, the incorporation is intended to be permanent.
- Made-to-Order & Custom Pieces
- Made-to-order, custom, personalized, commissioned, embellished, and individually produced pieces are also final sale. Because production may begin specifically for your order, these products cannot be returned or exchanged if you change your mind, select the incorrect product, or no longer wish to proceed.
- Damaged, Defective or Incorrect Orders
- Our final sale policy does not mean that we will leave you with a product that arrives damaged, has a verified defect, or is materially different from what you ordered. If there is an issue with your order, please contact Tribute Art™ promptly after delivery and retain the product and all original packaging. We may request photographs or other information so we can assess the issue. Where appropriate, Tribute Art™ will work with you to determine a suitable resolution, which may include repair, replacement, correction, or another appropriate remedy, depending on the circumstances. Please do not return an item to Tribute Art™ without first receiving return instructions from our team.
- Shipping Damage
- If your order appears to have been damaged during shipping, please retain all packaging materials, the shipping container, and the product and contact us as soon as possible. This information may be required to process a claim with the shipping carrier.
- Before You Place Your Order
- We encourage you to carefully review all product details, dimensions, personalization selections, artwork choices, shipping information, and other order details before completing your purchase. If you have questions about a product or are unsure whether it is right for you, please contact Tribute Art™ before placing your order. We are happy to help you make an informed selection.
- Consumer Rights
- This policy is subject to applicable law and does not limit any rights or remedies that cannot legally be excluded.
Questions before you order? Contact us — we'd be happy to answer any questions you may have.